fidget cube relieves stress and anxiety for children and adults

Fidget Cube Relieves Stress and Anxiety for Children and Adults (Black/Red) UK 

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How tự I cancel my order?

If you wish to tát change or cancel your order before we have dispatched it, please tương tác via e-mail. Please provide your name, address and order reference number, and specify your requested service. If it has not yet been dispatched we will automatically refund you the money back into your tài khoản. Please leave 2-3 days for the refund to tát be processed.

E-mail: [email protected]

How can I change my order?

If you would lượt thích to tát exchange your purchased item for a different size/ item, please e-mail [email protected] stating your preferred size/item. We will respond to tát your e-mail to tát confirm whether or not your requested size/item is in stock and send you the replacement.

If your requested item is not in stock and there are no alternative items you would prefer, we will issue a full refund. Again, please leave 2-3 days for the refund to tát be processed.

For any of the above queries, please notify us as soon as possible, as our priority is to tát dispatch your goods at the earliest possible time to tát ensure a quick delivery.

Has my order been shipped?

As soon as your order is dispatched from our Warehouse, you will be sent an tin nhắn to tát confirm that it's on its way. From there it should be delivered within the timescale we advertise. You will also be given a tracking number ví you can track your delivery.

I've received a faulty/incorrect item, what should I do?

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We want all our customers to tát receive top quality goods ví if you think there is a fault with an item you have received, please let us know straight away by contacting our Customer Care Team. We will aim to tát resolve any issue with the item as quickly as possible. Please include as many details as possible about the item you received and we will get back to tát you as soon as possible.

How tự I return an item?

As an online business, we aim to tát provide a Returns service that is totally hassle-free for you. From receipt, you have 14 days to tát decide if you want to tát return any item (this includes all sale items) within your order.

Please note it is very important that when you return an item, we know the order number it relates to tát, your details and whether you want a refund or an exchange. Without these details we won't be able to tát take the action you want us to tát. It can take up to tát 7 days for us to tát receive your return, depending on which postal service you use. However once we receive them, we will inspect and process the goods within 24 hours to tát ensure you receive what you want as quickly as possible.

So you are kept informed, we will send you an tin nhắn confirming the action we have taken, as soon as we are confident the goods are in their original condition and the return has been allocated to tát your tài khoản. Any refund will automatically be issued to tát the thẻ used to tát make the original purchase and in the sự kiện, we are unable to tát provide a suitable replacement we will automatically refund you and let you know via tin nhắn.

Why did I not get refunded for the delivery charges?

We will only be able to tát refund the delivery charges if the order is cancelled under the UK Distance Selling Regulations or if the product is faulty/ incorrect. This will be refunded against the Royal Mail’s tariffs for second-class standard delivery or recorded second-class standard delivery. We apologize for any inconvenience caused.

I have been refunded the wrong amount, what should I do?

We are very sorry if we have made a mistake on your refund. Please get in touch with our Customer Care Team who will try and sort it out for you as soon as possible.

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The following may affect the amount you have been refunded: The delivery charge, which would only be refunded under cancelled orders if the goods are faulty. Any discounts that were applied at the time of sale, which may not now be applicable

Any other questions or queries should be directed to tát our customer care team by either phone or tin nhắn.

E-mail: [email protected]